Refund Policy

Our Fair Refund Policy: Ensuring Client Satisfaction at TekSof

Guidelines for Requesting Refunds and Resolving Disputes

Refund Policy

At TekSof, we strive to provide high-quality services to our clients. However, we understand that there may be circumstances where a refund is requested. This Refund Policy outlines the terms and conditions regarding refunds for our services.

1. Eligibility for Refunds:

  • Refunds may be granted in the following circumstances:
    • In the event of service cancellation prior to the commencement of work.
    • If the delivered service does not meet the specifications outlined in the agreement.
    • In cases of dissatisfaction with the quality of service provided, subject to our discretion.

2. Refund Procedure:

  • To request a refund, please contact our customer support team with details of your request.
  • Refund requests will be evaluated on a case-by-case basis, and decisions will be made at the discretion of TekSof.
  • Refunds, if approved, will be processed within seven business days and will be issued via the original method of payment.

3. Non-Refundable Services:

  • Certain services may be non-refundable, including but not limited to:
    • Services that have already commenced or completed as per the agreed-upon timeline.
    • Customized or personalized services that cannot be resold or reused.
    • Any third-party fees or expenses incurred on behalf of the client.

4. Dispute Resolution:

  • In the event of a dispute regarding a refund request, TekSof will make every effort to reach a fair and amicable resolution.
  • If a satisfactory resolution cannot be reached, clients may escalate the matter through appropriate channels as outlined in our Terms of Service.

5. Contact Us:

  • If you have any questions or require further assistance regarding our Refund Policy, please don’t hesitate to contact our customer support team. We’re here to help!

This Refund Policy is subject to change at the discretion of TekSof. Please review this page periodically for any updates or revisions.


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